FAQ's

Welcome to our Frequently Asked Questions (FAQs) page! Here, we've compiled answers to some common questions about our website, products, and services. If you have any additional inquiries or need further assistance, please don't hesitate to contact our customer support team. We are here to help!

What is Scandi Angel?

Scandi Angel is a lovingly curated children's lifestyle store inspired by Scandinavian simplicity and gentle childhoods. We focus on calm, creative play, soft aesthetics, and high-quality products that make every moment magical.

What kind of products does Scandi Angel offer?

Scandi Angel offers only high-quality, award-winning products from trusted brands in Europe and the US — carefully selected for their safety, durability, and beautiful design.

I’m looking for a specific item from a brand you carry, but I can’t find it. Can you help?

Absolutely! If you’re searching for a specific product and notice that we carry other items from the same brand, feel free to contact us at info@scandiangel.com .
We’ll be happy to check availability and do our best to assist you.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal and Apple Pay. All of them online payment options is secure. Rest assured that we prioritize the security of your payment information.

Do you offer international shipping?

EU: Most orders are delivered within 3-8 business days from our European warehouses.
US: Most orders arrive in 5–12 business days. Some items, including made-to-order products, may take up to 3–4 weeks. Express shipping with DHL and FedEx is coming soon. Important Update: All deliveries to the US are currently on pause. Most carriers have stopped shipments from the EU due to new tariffs.
UK: Deliveries typically take 4–10 business days.

How long will it take to receive my order?

Delivery times depend on the destination and product:

  • EU: Most orders arrive within 3–8 business days.
  • US and UK: Deliveries might take longer.

What is your return and exchange policy? 

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free 14-day return and exchange policy. Please review our Returns and Exchanges page for detailed instructions and eligibility criteria.

Can I cancel or modify my order after it has been placed?

We strive to process and ship orders as quickly as possible. If you wish to cancel or modify your order, please contact our customer support team immediately. While we cannot guarantee that changes can be made after an order is placed, we will do our best to accommodate your request.

 

How can I contact your customer support team?

You can reach our friendly customer support team by emailing info@scandiangel.com
We are available Monday through Friday, from 9:00 AM to 5:00 PM (EST), to assist you with any questions, concerns, or inquiries.

We strive to respond as quickly as possible, but in some cases, it may take up to 2 business days.
If you haven’t received a reply, please check your spam or junk folder.

Before submitting your inquiry, kindly ensure that your email address is entered correctly, so we can get back to you without delay.

We hope these FAQs have addressed your queries. If you have any further questions or need personalized assistance, please don't hesitate to reach out. We're dedicated to providing exceptional customer service and ensuring your shopping experience with Scandi Angel is enjoyable and satisfying.

 

Happy shopping!